Refund policy

We have a14-day return policy, which means you have 14 days after receiving your item to request an exchange

We have a 14-day return policy, which means you have14 days after receiving your item to request an exchange for damaged goods. 

To be eligible for a return, your item must be in the same condition that you received. You’ll also need the receipt or proof of purchase. 

You can always contact us for any return question at info@velaracandle.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can always contact us for any return  question at info@velaracandle.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards or exchanges. Only damaged goods.